At Hidden Clue HQ, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our quest rooms, interact with our website, make a booking, or engage with our services in any way. By using our services, you acknowledge and accept the practices described in this policy. We are dedicated to transparency and security in everything we do.
When you book a session at our quest rooms, register for an event, participate in a promotion, create an account, or contact us for assistance, we collect personal information that you provide voluntarily. This may include your full name, email address, telephone number, mailing address, date of birth, payment details, and any preferences or additional information you choose to share. In addition, if you sign up for newsletters or marketing communications, or if you participate in surveys or contests, we may collect related data such as your feedback, opinions, or responses.
We also collect certain information automatically when you use our website or digital services. This may include your IP address, browser type, device identifiers, operating system, pages visited, time and date of your visit, time spent on pages, and interactions with our content. This data is gathered through cookies and similar technologies and helps us enhance website functionality, improve your user experience, ensure security, and understand how visitors engage with our services.
Your personal information is used for several purposes. We use it to process your bookings and payments, provide customer service, confirm your reservations, manage memberships or loyalty programs if applicable, and communicate with you about your visits or transactions. If you have opted in, we may also use your information to send you promotional messages, special offers, event invitations, or updates about our services. Additionally, we use data to monitor service quality, enhance our quest room experiences, analyze customer preferences, and maintain the security of our physical and digital environments.
We share your personal information only with trusted third parties that help us deliver our services. These include payment processors, booking platforms, marketing partners, IT service providers, and customer support services. These partners are required to protect your information and may use it only to provide services on our behalf. We do not sell, rent, or trade your personal data to external parties for their independent marketing purposes.
Your data is retained for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and operational requirements. When your information is no longer needed, we will securely delete or anonymize it. You have certain rights concerning your personal data. These include the right to access your data, request corrections, ask for deletion or restriction of processing, and object to certain uses of your data. Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing. You can opt out of receiving marketing messages while still receiving important communications regarding your bookings or account.
At Hidden Clue HQ, we take data security seriously. We use a combination of technical, administrative, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include secure servers, encryption, access controls, regular security reviews, and staff training on privacy practices. While we work diligently to protect your data, no system is entirely immune from risk, and we encourage you to be vigilant when sharing information online.
From time to time, we may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. We encourage you to review the policy regularly so you are always informed about how we handle your information. Continued use of our services following any updates indicates your acceptance of the revised terms.
If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your personal information is handled, we invite you to contact Hidden Clue HQ. We are committed to protecting your privacy and providing clear and transparent communication about our data practices. Your trust is important to us, and we strive to create a secure and enjoyable experience every time you visit our quest rooms or interact with our services.